How do I change the re-verification period?

We hold on to your user's verification status for between 90 days and 1 year, depending on the plan you purchase, as a default. Once a verification ages out of this period your user must go through verification again to complete transactions protected by Token of Trust.

This period is controlled by setting your Data Retention Policy. This policy is shared with users when they start the verification process. Changing it can have ramifications for compliance, but most importantly, we have to inform users what is going to happen to their data when they get verified using Token of Trust.

If you want to change your data retention policy we will ask you to provide the legal basis for your request. This is so that we can explain why WE are holding on to user information longer than usual.

Changing your data retention policy

1. Logging into your HQ account and navigating to https://app.tokenoftrust.com/hq/org/settings
2. Scroll to the bottom of the page and click "Edit"
3. Follow the Instructions in the "Identity Data Storage" or "Data Storage" section.
4. It will ask you to set the period you want to store data for and then ask you to provide the reason ("legal basis") why you want us to store this data for this period.
5. Once complete, click Save at the bottom of the page.