Proof of Address Documentation Guidelines

Introduction

This article provides detailed information on the types of documents accepted as proof of address, the visibility requirements for these documents, and the age limits for document validity. These guidelines ensure that the verification process is smooth and compliant with our system requirements.

Accepted Document Types

To verify your address, you must provide one of the following types of documents:

Utility Bills

• Examples: Water bill, electricity bill, gas bill, and telephone bill.

Bank Statements

• Including statements from credit unions and building societies.

Government-Issued Documents

• Examples: Property tax statements, government benefits statements.

Specific Examples:

• Billing Telephone: This includes any bill related to a landline or mobile phone registered to your address.
• Water Bill: Bills related to water services provided to your residence.

Document Visibility Requirements

For a document to be accepted as proof of address, the following information must be clearly visible:

1. Full Name: The name on the document must match the name on your account.
2. Full Address: The address on the document must match the address provided in your account.
3. Date of Issue: The document must clearly show the date it was issued.
4. Document Type: The nature of the document (e.g., utility bill, bank statement) must be identifiable.

Age of Documents

By default, documents provided as proof of address must not be older than 180 days from the date of submission, ensuring that the address information is current and accurate.

Clients have the flexibility to adjust the maximum document age according to their requirements; for instance, some clients stipulate that proof of address must be no older than 90 days.

How to Submit Your Documents

1. Scan or Photograph: Ensure that the entire document is visible, clear, and readable. Partial documents or blurry images may be rejected.
2. Upload: Use the designated upload feature on our platform to submit your document. Ensure the file format is supported (e.g., PDF, JPEG, PNG).

Troubleshooting Common Issues

• Blurry Images: Make sure your camera is focused and take the picture in a well-lit area.
• Incomplete Documents: Ensure that all required information is visible and the entire document is captured.
• Expired Documents: Check the date on your document to ensure it is within the accepted age range.

Following these guidelines will help ensure your proof of address documentation is accepted without delays.